HP OMEN X 25f 240Hz Gaming Display has extreme ghosting

[WoopsToggle]

Case number: [Personal Information Removed]

Product Description: OMEN X 25f 240Hz Gaming Display

Product Number: 4WH47AA

Serial Number: [Personal Information Removed]

Case Subject: Monitor has extreme motion blur or ghosting that is not fixed with any settings, resolution, response time, adaptive/gsync on or off and it is driving me crazy I need this monitor replaced this is supposed to be a monitor with crystal clear image and not blurriness or extreme ghosting and awful boxy

Problem Description: Monitor has extreme motion blur or ghosting that is not fixed with any settings, resolution, response time, adaptive/gsync on or off and it is driving me crazy I need this monitor replaced this is supposed to be a monitor with crystal clear image and not blurriness or extreme ghosting and awful boxy shadows because of this. Fastest response time makes the ghosting the worst and causes extreme color aberration.

My case has gotten closed without resolution and without response after months and now my monitor is out of warranty. I will never buy a HP again after this experience

[banhien]

@WoopsToggle 

How do you connect them (assuming it is a computer)? What is your computer ?

Regards.

[WoopsToggle]

With displayport or hdmi it is the same extreme ghosting trailing everything in games as a trail and boxiness around it making it particularly difficult to track players and see far in fps games.

I have 

amd 3700x

evga 2070s xc ultra 

corsair 16gb 3200mhz

[sandytechy20]

@WoopsToggle

Welcome to the HP support community.

I understand that you are getting screen ghosting issues, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[WoopsToggle]

BIOS and all drivers are already up to date

[sandytechy20]

@WoopsToggle

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely,

Cheers.