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- HP OMEN X 25f 240Hz Gaming Display has extreme ghosting

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09-28-2022
01:59 PM
- last edited on
09-28-2022
03:55 PM
by
RodrigoB
Case number: [Personal Information Removed]
Product Description: OMEN X 25f 240Hz Gaming Display
Product Number: 4WH47AA
Serial Number: [Personal Information Removed]
Case Subject: Monitor has extreme motion blur or ghosting that is not fixed with any settings, resolution, response time, adaptive/gsync on or off and it is driving me crazy I need this monitor replaced this is supposed to be a monitor with crystal clear image and not blurriness or extreme ghosting and awful boxy
Problem Description: Monitor has extreme motion blur or ghosting that is not fixed with any settings, resolution, response time, adaptive/gsync on or off and it is driving me crazy I need this monitor replaced this is supposed to be a monitor with crystal clear image and not blurriness or extreme ghosting and awful boxy shadows because of this. Fastest response time makes the ghosting the worst and causes extreme color aberration.
My case has gotten closed without resolution and without response after months and now my monitor is out of warranty. I will never buy a HP again after this experience
09-28-2022 04:50 PM
How do you connect them (assuming it is a computer)? What is your computer ?
Regards.
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09-28-2022 05:00 PM - edited 09-28-2022 05:02 PM
With displayport or hdmi it is the same extreme ghosting trailing everything in games as a trail and boxiness around it making it particularly difficult to track players and see far in fps games.
I have
amd 3700x
evga 2070s xc ultra
corsair 16gb 3200mhz
10-20-2022 05:29 AM
@WoopsToggle
Welcome to the HP support community.
I understand that you are getting screen ghosting issues, I am glad to assist you.
Update the Bios, chipset, and drivers using HP Support Assistant.
Download and run the HP Support Assistant from this Link: Click here
- HPSA will automatically search for all the latest drivers for your Notebook
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Also, ensure Windows is up to date.
- Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
10-24-2022 03:21 AM
@WoopsToggle
This might require one on one interaction to fix the issue.
I am sending you a private message with the steps to talk to HP support. Please check the mailbox icon at the top-right corner of this screen.
I hope this helps resolve this issue completely,
Cheers.
Sandytechy20
I am an HP Employee