HP Omen 40L starting to crash very often

[Triggerdragon]

I bought this desktop a year ago because I wanted to avoid the lengthy troubleshooting/warranty issues when something goes wrong with a self-built PC. Though not without niggles and small issues, this HP Omen has performed well with gaming for the past year. Since a few days however, very frequent crashes are ruining it for me.

It will crashin 5-10 minutes into any reasonably tasking game like WoW or Sniper Elite 5. It will perform well for a few minutes, but suddenly crash to a black screen and immediately reboot. The windows event viewer and subsequent WinDBG session to review the dump file tell me that:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000113 (0x0000000000000019, 0x0000000000000001, 0x00000000000010de, 0x0000000000002482). A dump was saved in: C:\WINDOWS\Minidump\042323-7890-01.dmp.

and WinDBG adds to that:

VIDEO_DXGKRNL_FATAL_ERROR (113)
The dxgkrnl has detected that a violation has occurred. This resulted
in a condition that dxgkrnl can no longer progress. By crashing, dxgkrnl
is attempting to get enough information into the minidump such that somebody
can pinpoint the crash cause. Any other values after parameter 1 must be
individually examined according to the subtype.
Arguments:
Arg1: 0000000000000019, The subtype of the BugCheck:
Arg2: 0000000000000001
Arg3: 00000000000010de
Arg4: 0000000000002482

it could not get any more vague, of course.

So, I:

disabled fast boot (just to be sure)

updated all drivers and firmware (it was pretty up to date anyway) to the latest and greatest

checked geforce experience, updated that driver to the april 18th release, 531.68

checked the PSU with a wattage load meter, it's rated for 700w and does not exceed 400w under load

of course, no dice. The stupid thing will still crash minutes into a game. If I contact HP, which is pretty much impossible since they keep referring you to forums and virtual assistants (it seems no people work there anymore) they will probably tell me to 'reset to factory default' which is useless, because as soon as I near current driver levels the problem will very likely start all over again.

I can contact the shop I bought it from and they will be legally obliged to take it off me and send it for repair, but that's also not ideal since they will probably not be able to accurately reproduce the fault conditions (because the first they do is reset to factory default anyway).

What now?

[Nal_NR · Accepted solution]

Hi @Triggerdragon,

Welcome to the HP Support Community. 

I'd like to help!

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that. You've done a remarkable job performing the steps. 

This situation will need additional support from our internal teams in HP who will check and assist you further. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Triggerdragon]

I _think_ I managed to solve it (because you never know, but the crashes have stopped since... fingers crossed).

Ironically, updating the drivers seem to have caused the issue. It's probably a complex mingling of drivers that set it off in the first place, but I removed and then downgraded the Nvidia drivers to 531.18 (a version roughly 2 months older) and changing that variable gave me a stable system again.

[Nal_NR]

Hi @Triggerdragon,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us.