• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-17-2019 04:09 PM

HP Recommended
Product: Omen Obelisk 875-0300qd
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have just received the Omen Obelisk and connected two monitors to the PC through an HDMI splitter. I know the splitter, monitors, and all cables involved work fine because I've been using them with my old PC up until today with no issue.

 

When I connect everything the second monitor mirrors the first, however in Display Settings the Multiple Displays section says "Didn't detect another display." I would like to extend my display, but the option isn't offered despite the fact that both monitors display the PC output. 

Already updated the graphics card driver, not sure what else to try.

1 person had the same question
1 REPLY 1

‎09-18-2019 11:59 PM

HP Recommended

@TetianaP 

 

Both monitors come from ONE output source. It does not know the second monitor because the splitter. Does it have another video out port(s) ? You machine is a CTO machine, what is its video card on the following list ?

 

  • NVIDIA GeForce GTX 1050 (2 GB GDDR5 dedicated)
  • NVIDIA GeForce GTX 1050 Ti (4 GB GDDR5 dedicated)
  • NVIDIA GeForce GTX 1060 (3 GB GDDR5 dedicated)
  • NVIDIA GeForce GTX 1060 (6 GB GDDR5 dedicated)
  • NVIDIA GeForce GTX 1070 (8 GB GDDR5 dedicated)
  • NVIDIA GeForce GTX 1080 (8 GB GDDR5X dedicated)
  • NVIDIA GeForce RTX 2070 (8 GB GDDR6 dedicated)
  • NVIDIA GeForce RTX 2080 (8 GB GDDR6 dedicated)

 

Regards.

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.