cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
5 3 0 0
Message 1 of 4
248
Flag Post

HP Omen X 25 monitor, 144 Hz and 1 ms response time as advertised

HP Recommended
HP Omen X 25
Microsoft Windows 10 (64-bit)

I just read this post: https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Monitor-HP-25x-Response-Time/td-p/6980...

 

I have the same problem. I purchased an HP Omen 870-224 pre-built desktop PC with Windows 10 Home, upgraded with 2 sticks of 16gig DDR4 RAM and a 1tb Samsung EVO SSD. I also purchased the HP Omen X 25 monitor. I've seen multiple posts on the internet about HP false advertising with 144hz, and I've seen multiple articles pop up on search engines stating that the "Level 5 (Fastest)" settings causes ghosting (aka visible trails following the Windows' mouse pointer around the screen, and strange flickering when watching movies or playing games). I also have the monitor set on Display Port 1.2, as I use a 1.2 display port cable for connectivity.

 

I am a video game streamer, and I purchased this monitor for the advertised 144hz and 1ms response time. I still use the stock 870-224 video card (GTX 1060 3GB), and when I try to run my games at the "Level 5 (Fastest)" level, I am not able to play the game due to terrible quality produced by reduction of response time. Can this be fixed?

 

I have also noticed, when looking at the OSD menu for the monitor, it reads that the "Optimal Mode:" is "1920x1080 60 Hz". What does "Optimal Mode" mean?

 

Why is this monitor advertised at 144 Hz, while it skips frames at this level, and why does the terrible ghosting quality occur while being used at advertised settings?

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
18,109 18,086 1,138 1,136
Message 2 of 4
Flag Post
HP Recommended

@jMadHatter

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers, BIOS, Firmware for your computer

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
Author
New member
5 3 0 0
Message 3 of 4
Flag Post
HP Recommended

I have HP up port assistant, and have all of the updated drivers. Your response has no regard to my initial post on this thread. Will you answer my questions, please? I don’t mean to be disrespectful, but the post clearly indicates that the product is a desktop PC, not a laptop or notebook. You didn’t answer or even acknowledge any of the questions or information that I initially provided. Did you even read my post? Can someone please help? $1500 is a lot of money, which is what I spent on my HP products in my most recent purchases, I hope you understand my frustration.

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
18,109 18,086 1,138 1,136
Message 4 of 4
Flag Post
HP Recommended

@jMadHatter

 

I understand that you are not happy with the performance of the Computer and also frustrated since it doesn't perform as advertised

 

I will escalate your Case to HP's Regional Escalation Team

 

Please check your Inbox

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation