HP PAVILION 27 INCH DESKTOP TOUCH SCREEN

[KYM1437]

please help... MY touchscreen has stop working... I went into Device manager to attempt to enable.  every time i launch DM it keeps flashing and flashing.  I donot see HID compliant for touch to enable.  It's as if it never had the feature!  however I purchased in 4/17/17 and touch has been working until about a month ago.  Help!

[Echo_Lake]

 @KYM1437
Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?

While you respond to that, let's try this workaround:

1. Turn off the computer.

2. Remove the computer from any port replicator.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the power cable from the computer.

5. For most laptops, desktop PC, press and hold the Power button for 15 seconds to reset.

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Next step, Perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.