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HP Recommended
F3F00AA
Microsoft Windows 8.1 (64-bit)
HP PC 23-n010 digit touch glass is broken and I want to repair it. The product name is: F3F00AA. But can't find it to buy the digit touch glass, it is broken only the front glass. Thanks
Nelson L Ruiz
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

@lemusnz

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the touch screen broke & you wish to fix it, (you and me, both)

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check with any of the local stores, if the device is not under warranty?

 

Here's what you need to know, if the device is under warranty:

If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers. 
 

You could purchase the part from HP, use the HP Parts surfer to identify the part: https://hp.care/2AjuDql 

And order it via the HP Parts store: https://hp.care/2opJbTq 

Or alternatively, Contact HP for setting up an order/service via phone support   

 

HP Support can be reached by clicking on the following link:  

* Open link:  https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

1 REPLY 1
HP Recommended

 

@lemusnz

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand the touch screen broke & you wish to fix it, (you and me, both)

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check with any of the local stores, if the device is not under warranty?

 

Here's what you need to know, if the device is under warranty:

If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers. 
 

You could purchase the part from HP, use the HP Parts surfer to identify the part: https://hp.care/2AjuDql 

And order it via the HP Parts store: https://hp.care/2opJbTq 

Or alternatively, Contact HP for setting up an order/service via phone support   

 

HP Support can be reached by clicking on the following link:  

* Open link:  https://hp.care/2moMFSc

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.