HP Pavilion 23 All in One screen not working

[Skipdini]

Hi, when I turn my computer on the screen stays blank -- any ideas on how to fix? It was working this morning and now cannot get it to start, have tried the recommend troubleshooting solution from HP, but no joy.

All ideas welcome, thanks

[A4Apollo]

Hey there! @Skipdini,

I understand your computer screen stays blank.

Please try few steps recommended below.

Turn off the computer, and then remove the power cord.
With the power cord disconnected, press and hold the power button for five seconds.
Reconnect the power cord, and then turn on the computer.
Repeatedly press the F10 key about once every second for five seconds after turning the computer on.
Wait five seconds.
Press the F5 key. This restores the default settings of the BIOS.
Press the Enter key. This accepts the changes.
Press the F10 key. This opens the Save and Exit window.
Press the Enter key. This saves the changes, exits the BIOS, and then the computer restarts.
After the computer restarts, the screen should display the HP logo.

Please refer to this document for further troubleshooting: http://hp.care/2cPleQL

Let me know how it goes!

Have a great day! 🙂

[Juanrh8]

Thanks followed steps computer did restart after steps but screen remains black and nothing displays any extra or different step to troubleshoot issue any help will be appreciated.