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HP Recommended
HP Pavilion 31.5 inch All-in-One Desktop PC 32-b0000i (3N9R4AV)
Microsoft Windows 11

I just recently purchased an HP Pavilion 31.5 All in one desktop pc 32-b0000i (3n9r4av) and am trying to connect a second monitor to it. I have tried connecting an HDMI cord from the HP desktop to my LG monitor and it does not detect. I also have a USB-C to HDMI adapter and have plugged the USB-C into the desktop and the HDMI from the adapter to the LG monitor and still nothing. This monitor works with all other computers so I am certain that it is not the monitor as I have tried a few others as well. 

I have updated all the drivers and it still does not seem to detect.  

 

Is there a special type of HDMI cord I need to be using? 

Is this a windows 11 problem?

3 REPLIES 3
HP Recommended

@TaxShark 

 

What actually is your machine ? It could be one of the following machines

 

          https://partsurfer.hp.com/partsurfer?searchtext=3n9r4av

 

For the above machine,

  • HDMI of the motherboard won't work because it has NVIDIA® GeForce® GTX 1650 (4 GB GDDR5 dedicated).
  • USB-C to HDMI also won't work because its USB-C port is hopeless with only is a (1) USB 3.2 Gen 1 Type-C port (5 Gbps signalling rate).

I definitely need to know what is your machine. Please use System info and get its System SKU. For example

 

         sku.png

 

Regards.

BH
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HP Recommended

The computer is a HP Pavilion 32-b0050 31.5" All-in-One Desktop Computer Intel Core i7-12700T 1.4GHz Processor; 16GB DDR4-3200 RAM; 1TB Solid State Drive; Intel UHD Graphics 770

HP Recommended

Mine is HP Pavilion AIO 32-B0500 31.5" SKU 577D3AA#ABA  Cannot get a second monitor working with HDMI or USB C adaptors.     Can this work or should I get a different system?

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