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ArturFonseca77
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Message 1 of 4
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HP Pavilion All-in-One 27-d0013np 60hz display maximum refresh rate?

HP Recommended
HP Pavilion All-in-One 27 d0013np
Microsoft Windows 10 (64-bit)

Hello, been using a new HP Pavilion All-in-One 27-d0013np since last week.

Could you please confirm the maximum vertical refresh rate of the display?
On both graphics cards (internal Intel and dedicated Nvidia) I can only choose 60hz on Display advanced settings, and the monitor in Control Panel is recognized only as "Generic PnP Monitor". Is this correct? I had an idea these new displays allowed higher refresh rates...

Kind regards,

Artur
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praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi@GW844, Welcome to the HP Support Community!

 

 

Try these steps -

 

Search for and open Display settings. You can also right-click the desktop and open Display settings. Scroll down and click Advanced display settings. In the Display adapter properties, click Display adapter properties.

 

Opening the Display adapter properties

 

Click on the Monitor tab to adjust the Screen Refresh Rate from the drop-down menu. 

 

If the issue still persists, try re-installing the driver - 


1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

 

Also, try updating the computer using these steps -

 

Step 1 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer.  

 

Hope this helps! Keep me posted. 

             

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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ArturFonseca77
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Hello 

Kind regards,

Artur
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praveenbv
HP Support Agent
HP Support Agent
7,672 7,670 330 397
Message 4 of 4
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I hope that answers your query. If it did, simply select "Accept as solution", to help the community grow and if you wish to thank us for our efforts, click on the thumbs up for kudos. 

 

Have a great day ahead. 

 

 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers! 

 

Have a great day! 

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