HP Pavilion Wave has AMD Radeon video card, but in doing benchmark test, results show Intel HD

[JNSP]

I have same problem. Using CPU-Z I can see both graphics adapter but when I am launching any application it runs only Intel HD.

How can I change it in order that my apps uses Radeon?

[Echo_Lake]

@JNSP

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that you're experiencing the similar issue with the HP product, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

What is the operating system?

Keep me posted for further assistance.

[JNSP]

Thanks for your hepl.

I think you are requesting my S/N.

It is: 4CE6460RF8

This is a HP Pavilion Wave 600-a005ns DT

I think it has a Radeon R9 M470 but windows 10 recognizes it as M380, but everything seems to works well.

[Echo_Lake]

@JNSP

Thank you for posting back.

To get the answer to this question, Radeon R9 M470 is a newer version of R9 m380 and they both graphics cards functionality are same. 

This support document provides more information about The HP Pavilion Wave Desktop - 600-a005ns and component details. Click here

Also, here are a few things I've researched for you about Radeon R9 M470/M380 Specifications. 

Radeon R9 M380:

Memory Type: GDDR5

Bus Width: 128 bit

Memory Speed: 1500 MHz 6000 MHz effective

Memory Size: 4096 Mb

Radeon R9 M470:

Memory Type: GDDR5

Bus Width: 128 bit

Memory Speed: 1500 MHz 6000 MHz effective

Memory Size: 4096 Mb

Click here to know more information about AMD Radeon Graphics cards and Configuration.

Keep me posted for further support.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[EricReymond]

I have exactly the same issue.

The device manager shows the 2 cards  (integrated Intel HD and Radeon) and both seem to be OK.

but when I look at the settings, with 2 screens connected (1 on Display port, 1 on HDMI), both show as being connected to the Intel HD. it is like the interbal wiring of the 2 physical ports are to the Intel HD, not to the Radeon.

Could that be possible?

Is there something that can be changed in the BIOS about this?

Thanks in advance

[JNSP]

Yes, it is exactly the same thing. Every monitor I connect to this computer appears as conected to Intel HD and if I look at the Radeon config, there is an advice which says "there is no monitor connected to Radeon" ( or something like this ).

Searching in internet I have read in several webs that the radeon only works when the system needs it. Like running games or rendering...

But I have tested several games and the graphics not seem to run in a radeon. It is most like an Intel HD.

I hope that somebody can help us...

[EricReymond]

Thanks JNSP.

The problem i have with this setup is that the integrated Intel HD graphic is eating my main computer memory (that is only 4GB) as I have 2GB that are unused on the Radeon side....  😞   very disappoiting...   my computer is slow...

I would like to fully disable the Intel HD graphic and force the Radeon (and its video memory) to be used always...

[Echo_Lake]

@JNSP

Thank you for posting back! 

I understand you are in need of support,

And to help you out, I'm sending out a Private message to assist you with the next course of action.

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage