HP Pavillion Touchscreen: Keyboard and mouse not responding (or touchscreen)

[AiramedicsHous]

All of the sudden the keyboard, mouse and touchscreen don't work.  I am stuck on the screen just before I log into the system.  I've changed out the mouse and keyboard, checked all connections, turned off and restarted the system multiple times.  Any idea of how I can bypass to get into the system to see if its a driver?

Since I can't use the keyboard/mouse and the touchscreen isn't responding, I'm not sure of what to do??

[Nal_NR]

Hi @AiramedicsHous,

Welcome to the HP Support Community. 

I'd like to help!

As I understand the keyboard, touchpad and touchscreen stopped working. Were there any recent windows 10 updates that happened or have any changes?

,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Do you have an external mouse & keyboard that can be used?

(if yes, does that work fine?)

When was the last time it worked?

While you respond to that, here's what you need to know:

"This device cannot start. Try upgrading the device drivers for this device. (Code 10)"

Cause

Typically, the device's hardware key contains a "FailReasonString" value, and the value string is displays an error message defined by the hardware manufacturer. If the hardware key does not contain a “FailReasonString” value the message above is displayed.

Recommended resolutions

Update the driver from HP: Click here to find and install the BIOS and Chip set drivers.

If the issue persists, In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.

Note You may be prompted to provide the path of the driver. 
If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor starting with the touchpad from synaptic:

Click here

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.