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HP Recommended
Microsoft Windows 10 (64-bit)

HP34 MG4 Wrap Screen.

Each time I open HP Prescence, it composes off screen.

Any ideas how to stop this?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @BHoward538,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like HP Presence may be opening in a location off your visible screen area, which can happen due to window positioning issues. Here are a few steps you can try to fix this.

 

  • Alt + Tab: Press Alt + Tab to cycle through your open windows. Once you select HP Presence, try using Alt + Space to open the context menu, then select "Move." Use the arrow keys to bring the window into view.
  • Windows Key + Arrow Keys: With HP Presence selected, press Windows Key + Left Arrow or Windows Key + Right Arrow to snap the window to one side of the screen. This can help it reappear in a visible area.
  • Taskbar Context Menu: Right-click the HP Presence icon on the taskbar, then choose "Move" or "Restore." If the "Move" option is available, use your arrow keys to move the window back into view.
  • Display Settings: Check your display settings to ensure you're not using an extended display configuration that might be causing windows to open off-screen. Right-click on your desktop, select "Display settings," and make sure the monitor configuration is correct.
  • Resolution Change: Temporarily change your screen resolution to a different setting and then change it back. This can sometimes force windows to reposition within the visible area.
  • Reset Window Position: Some applications have an option to reset window positions or restore default settings. Check if HP Presence has any such option in its settings.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

1 REPLY 1
HP Recommended

Hi @BHoward538,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

It sounds like HP Presence may be opening in a location off your visible screen area, which can happen due to window positioning issues. Here are a few steps you can try to fix this.

 

  • Alt + Tab: Press Alt + Tab to cycle through your open windows. Once you select HP Presence, try using Alt + Space to open the context menu, then select "Move." Use the arrow keys to bring the window into view.
  • Windows Key + Arrow Keys: With HP Presence selected, press Windows Key + Left Arrow or Windows Key + Right Arrow to snap the window to one side of the screen. This can help it reappear in a visible area.
  • Taskbar Context Menu: Right-click the HP Presence icon on the taskbar, then choose "Move" or "Restore." If the "Move" option is available, use your arrow keys to move the window back into view.
  • Display Settings: Check your display settings to ensure you're not using an extended display configuration that might be causing windows to open off-screen. Right-click on your desktop, select "Display settings," and make sure the monitor configuration is correct.
  • Resolution Change: Temporarily change your screen resolution to a different setting and then change it back. This can sometimes force windows to reposition within the visible area.
  • Reset Window Position: Some applications have an option to reset window positions or restore default settings. Check if HP Presence has any such option in its settings.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.