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‎10-23-2023 04:25 AM

HP Recommended

Why wont the HP S430C monitor update properly?  also wont run dual monitor??

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‎10-23-2023 06:52 AM

HP Recommended

Again - super kind of you to help!  I am using a 32Gb i5 Intel NUC.  the device was working fine and then i crashed last week.  i reinstalled windows, cleaned it all up and it is running fine now.  the issue is that i have this 42 inch HP display that has a dual screen function.  i am using an HDMI cable for one screen and a USB C for the other.  the monitor will run dual screens with 2 different computers (i checked it).  However, it will no longer give me the dual screen/split screen capability on one computer.  Not sure how to resolve this.  but, no matter what i do, i cannot install the most recent HP firmware as per your earlier post. 

 

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‎10-23-2023 06:23 AM - edited ‎10-23-2023 06:23 AM

HP Recommended

The firmware is from April 2021 and is for Windows 10.  I would assume that it already has the latest since it will not update further.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-s430c-43.4-inch-curved-ultrawide-monit...


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‎10-23-2023 06:30 AM

HP Recommended

Thank you!  much appreciated.  i noticed that fact from the HP website and was not sure it was up to date.  unfortunately, this did not solve my issue - which could be a hardware issue with the monitor because it does not seem to be able to do a dual monitor function at all.

 

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‎10-23-2023 06:45 AM

HP Recommended

Perhaps explain what you are experiencing and trying to do.  The HP-S430c does have multiple inputs but only as inputs.  You cannot connect another monitor using those ports, just the HP-S430c to the hosting computer.  The hosting computer may be capable of running more than one monitor.  What make and model PC do you have?


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‎10-23-2023 06:52 AM

HP Recommended

Again - super kind of you to help!  I am using a 32Gb i5 Intel NUC.  the device was working fine and then i crashed last week.  i reinstalled windows, cleaned it all up and it is running fine now.  the issue is that i have this 42 inch HP display that has a dual screen function.  i am using an HDMI cable for one screen and a USB C for the other.  the monitor will run dual screens with 2 different computers (i checked it).  However, it will no longer give me the dual screen/split screen capability on one computer.  Not sure how to resolve this.  but, no matter what i do, i cannot install the most recent HP firmware as per your earlier post. 

 

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‎10-24-2023 05:40 AM - edited ‎10-24-2023 05:42 AM

HP Recommended

Here is the user guide for that monitor

http://h10032.www1.hp.com/ctg/Manual/c06475983.pdf

From that document, it suggests that you might need to reinstall HP S430c Device Bridge Software.  Also in that document, it explains the functions of the dual display (L & R) They call it PbP That info is on page 28 and following.

Here is the software

https://support.hp.com/us-en/drivers/selfservice/hp-s430c-43.4-inch-curved-ultrawide-monitor/2794023...

As for the firmware, once installed in the monitor, it should have anything more to do, so that would be my assessment why you think it is not running.

 


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‎10-24-2023 05:51 AM

HP Recommended

Wonderful and thank you.  issue resolved as i did a full reinstall of all software and drivers.  Much appreciated!

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‎10-24-2023 06:03 AM

HP Recommended

Go to hear and glad to be of help.


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