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‎01-12-2021 04:35 PM

HP Recommended
Product: Dell
Operating System: Microsoft Windows 10 (32-bit)

I have an HP C4180 All in One Printer that is about 10 years old. Works great! Until today. I used my HP Solutions button to run a scan on the printer and I don't get the standard Solutions screen anymore. All I get is a 4 by 4 white box with the letters i and F in it. I deleted and re installed the driver package without success. This is the first time this has ever happened. 

Any ideas what is going on?

1 REPLY 1

‎01-15-2021 10:02 AM

HP Recommended

@JGCJ26

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

ECHO_LAKE
I am an HP Employee

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