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HP Recommended
HP Pen (1MR94AA#ABL)

My stylus randomly stops working

I've been using this stylus for about a year, and this problem started around 2 weeks ago

My stylus:

 

49ed942b_db58_11e7_80e1_001e67d1aaeb_c556460a_af7f_11e8_80ec_001e67d1aaeb.jpg

I tried replacing the battery and it didn't fix anything

I mainly use the stylus for art

It usually works for about 10 seconds, and then stops working for around a minute or two, but its really random

My PC is a HP Envy x360, and my touch screen with finger is working

3 REPLIES 3
HP Recommended

Hi @Veidratox,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Stylus. Not to worry I will help you to get a resolution to resolve the issue.

 

Update the BIOS,& Video card  drivers:

  • Here's the link to download and install the above updates: Click here

If the issue still persists, then you may try the steps mentioned in this document: HP PCs - Touch screen stylus pen is inaccurate or stops working

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

HP Recommended

Hi, thanks for responding

I've tried those solutions and none of them worked

HP Recommended

@Veidratox,

 

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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