HP TOUCH SMART 520 1026 WILL NOT POWER ON.

[Help-Carleen]

The power cord is plugged in but the light above the power cord does not turn green. No power what so ever, no fans, nothing.

[Nal_NR]

Hi @Help-Carleen,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with your PC not powering on.

This could be a hardware issue.

However, try the steps below.

Remove discs and devices and perform a hard reset

To determine whether you need to contact HP or troubleshoot startup issues, perform a hard reset.

Note: A hard reset does not affect data saved on your computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.
• Note: Do not disconnect your mouse, keyboard, or monitor.
• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.
• Note: Be sure that you use the AC adapter that was shipped with the computer.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Help-Carleen]

Hello Elohi,

     Thank you for the information. I was given this computer by a friend that never used it, but kept it plugged in for years.

The green light from the power cord doesn't come on, I have a feeling that it is in the cord. There is no fans or activity when

plugged in. It is the power coed that came with the computer. 

     Is there a way to test that somewhere, or buy a new cord and take my chances ?

Thank you so much !

Carleen

[Help-Carleen]

Hi Eloho,

     The HP part # is 609919-001.  These batteries are pricey, not knowing if this is the issue...is there an online battery 

store that would have these ?

Carleen

[Nal_NR]

Hi @Help-Carleen ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

I would recommend you contact the phone support for more details. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.