HP Touch Screens White Circles Problem

[userld]

DOES ANYONE FROM HP EVER READ THESE FORUMS???

Sorry for the anger, but this is beyond frustrating...

I have to write one more complaint about this. The people that reply to these forums don't seem like they really read the problems without responding with some generic answer that the post already said they tried. For years there have been dozens, if not hundreds, of complaints about a problem with the HP Touch Screens. The screen with flash white circles and make it almost impossible to use the mouse. The solutions they post range from updating BIOS, to using Safe Mode, to sending in computer for some expensive repairs. It's like they are just guessing and have no idea what the problem is.

The one solution that does work is disabling the stupid DEFECTIVE Touch screen ( it must be defective considering all the complaints!!) Thee problem with this solution is that every time you reboot it starts again with the same problem. There were however 2 solutions that seemed to work for people. One involved taking the back off the computer and unplugging a wire. I wasn't comfortable trying this. The other solution posted by FranciosDior was to assign a different driver to the monitor. Although I was a little nervous trying this, it worked great until the last Windows 10 update which stated the problem all over again. So I am preparing to try the driver solution again and hope it still works. HP needs apologize to us for not paying attention to all the posts about this problem and not admitting there is a problem. These monitors should be recalled and replaced. We all have useless Touch Screens we paid a $1,000 for. Ridiculous. This will be my last HP.

HP ARE YOU READING THIS or are these posts a waste of time so you can sell more Warranty extensions????? 

Peace,

LD

[Echo_Lake]

@userld

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Community.

[userld]

I have heard nothing. I did get some emails saying I had a reply to my concerns, but they are responding to older comments not to this one . Anyway, seems like they are not going to do anything anyway and the "workaround" is still holding. Just still not able to use touch screen.

Thanks, LD