HP TouchSmart 520-1050 Touch Screen Driver Issue

[paladincomputer]

Upgraded to windows 8.1 and lost touchscreen. I have followed all of the steps on every forum. The HP Driver available for windows 8.1 for this model computer displays an error message saying my system doesnt have the necesary system requirements to install. I have tried manually selecting drivers from windows update, i have reinstalled windows 7 and tried to install all of the windows 7 versions of the drivers and that didn't work either. I tried reinstalling windows 10 and using the drivers for that but they do not work either. I am pretty surprised reading most of the HP forum responses by HP agents who repeatedly suggest hard resets and disabling the device and updating which works for none of the cases on the forums. Then eventually they stop responding. Is there a valid driver for this in exhistence and if so where can I get it.

[KrazyToad]

@paladincomputer

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I have gone through your Post and I understand your concerns

Please download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your computer

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure your Windows has all the latest updates

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Keep me posted

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[paladincomputer]

yeah that didn't work. that would be one of the cookie cutter responses i was talking about. It looks like HP never made a driver compatible with windows 10 for this display and after checking numerous forums I have concluded that HP has given up on making this model work.

[KrazyToad]

@paladincomputer

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[KrazyToad]

@paladincomputer

At this point I would request you to contact our Phone Support and our Support engineers should be able to Remote into your computer and sort this out

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.