HP U32 4K Monitor - Defective only after 2 years of use.

[SillyBily]

Owned for 2 years. No physical damage whatsoever. Screen blacked out 2 days ago. 

Backlight works. No Image. 

Monitor is detected by multiple devices. Tested on 2 other laptops. Detected. Backlight. No Image. 

Power adapter works fine. Used alternate 200 W power brick, still same problem. Backlight. No Image. 

Used all cables provided by HP (DP, HDMI, USB C) . I also ordered new cables. Still, ONLY backlight. NO Image.

Why would a high quality monitor become defective in only 2 years? How can we solve this issue? How can I repair this monitor. 

[Raj_05]

Hi @SillyBily,

Welcome to the HP support community.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4

HP Support