HP VR1000 headset not starting

[gazzerUK]

I have my new shinny HP VR headset but I ca not get it to work

When I plug it in and I few buttun clicks on the Mixed reality portal I get this

I then click next and nothing happens

Interestingly if I dont have the HDMI plugged in it seems to go a bit further but stops complaing that the HDMI can not be found

I have  GTX1070, the headset is plugged directly into the HDMI port

I have upddated all the drives I can find

If some one has any ideas or whjat to do or how to contact HP for help please let me know

Gary

[Chimney_83]

Greetings @gazzerUK, 

Welcome to HP Forums and Thanks for the post. 

I understand that the VR headset stops responding after few clicks, is that right?

Kudos to you for trying to troubleshoot the issue on your own.

Not to worry, I will be glad to assist you. 

Found this HP Article which as few suggestions, give it a try and let me know how it goes. 

Keep me posted. 

[gazzerUK]

Thank you for the pointer, but I have already seen this page. Its a little out of date as it was written in the 'developer' days. Still having looked at it. Everything looks OK but it refuses to move on from the pahge shown above. 

I have no managed to get a case number with support and hopefully the suppost VR specialist will contact me tomorrow.

[Chimney_83]

Thanks for the reply, recommend you contact our phone support team as they can take a remote of your computer and check the settings better. 

Keep me posted. Good Luck.

[gazzerUK]

OK 

I have finally got it working. For anyone else with a similiar problem this is what fixed it for me.

I have an MSI X99 motherboard, MSI provide a utility called 'MSI super charger' as part of the SW that comes with the motherboard. Using this program to set 'enable fast charging immediatlely' to ON fixed my problem. This program  controls some aspect of the USB 5V supply, I dont know the exact details.

Hope that helps some one else

gary

[Chimney_83 · Accepted solution]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.