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10-27-2021 01:42 PM
I recently purchased an OMEN computer and a HP X24ih 23.8" IPS LED FHD FreeSync Premium Monitor. When the computer idles or goes to sleep after awhile, I noticed that the monitor will not wake up. I can see the computer turning on / fans going / working, but the monitor itself will not turn on.
The only way to get the monitor to turn on is to hard reset the PC. Looking for assistance with fixing this.
- AMD Ryzen 5 5600G
- NVIDIA GeForce RTX 3060
10-31-2021 01:23 PM
Hi@THerlz, Welcome to the HP Support Community!
Request you to follow the below troubleshooting steps.
Please follow the below steps:
Step 1: Enabling the Keyboard in Windows
Skip this step if the computer does not enter sleep mode or if the computer wakes unexpectedly.
Follow these steps to enable your keyboard to wake your computer from sleep mode:
In Windows, search for and open the Device Manager.
Click the arrow next to Keyboards and double-click the name of your keyboard.
If the Power Management tab is available, proceed to the next step.
If the Power Management tab is not available, click the Change Settings button if it appears below the Device status box. The same Keyboard Properties window opens with the Power Management tab available.
If you are prompted for an Administrator password or confirmation, type the password or provide confirmation.
Click the Power Management tab and make sure that the box next to Allow this device to wake the computer is checked.
Click OK, and then test to make sure that the keyboard can now wake the computer. If the computer still cannot wake from sleep mode, continue using these steps.
For instructions on how to update the BIOS of your computer, see one of the following HP support documents: Updating the BIOS (Notebooks)
For more steps, please Click here
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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