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dwies
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HP Z27 DisplayPort has stopped functioning

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Z27

I have been using two brand new Z27 monitors for a month now. This week, the DisplayPort in on one of the two monitors has stopped working. Other ports, including HDMI continue to work.

 

I have confirmed this is not a cable issue, dock issue, and that it is not a driver issue (the other monitor is working perfectly). 

 

I have factory reset the monitor, connected it directly to my computer instead of through a dock, and other things and nothing has worked. I will have to return this monitor if I can't resolve the issue.

 

Any other troubleshooting steps I can take?

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The_Fossette
HP Support Agent
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@dwies

 

I reviewed your post and I understand that the display port is not working on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I see that you have already performed all the relevant steps and I recommend you contact support and check the available service options for the monitor.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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