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HP Recommended
HP Z27 27-inch 4K UHD Display
Microsoft Windows 11

A HP Z27 (product number 2TBB68A8R) that I bought had some defects upon arrivial so I called support and they had me send the monitor in for a replacement. HP took delivery of my faulty monitor on 3/14/2022. I called last week and was told that a replacement HP Z27 would be sent overnight and that there was an issue with this support case (not my fault). The case number I was given is [Personal Information Removed]

 

I've not heard anything back nor have I received the shipment notification for the overnighted monitor. Who do I talk to to find out when I will be receiving my replacement HP Z27 monitor? It's now been over 13 days and I'm still without my HP Z27 monitor.

 

Please Advise,

3 REPLIES 3
HP Recommended

Hi@RDavisSeattle,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are looking for the status of the replacement HP M27FE FHD MONITOR. I have checked the status of the order using the case number and shows Delivered on Thursday, 3/24/2022 at 10:59 am. The Tracking number is 413158159276. 

 

You can also check the status of your order by going to www.hp.com/repair 

 

For further help I would request you to contact our HP Support Engineers and should be able to sort this out. 

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.


Have a great day!

HP Recommended

Negative, that was not a helpful response.

 

I sent in a HP Z27 monitor. It's a business-class 4K (UHD) monitor costing around $600. Why are you talking about a HP M27FE FHD MONITOR? That is not at all close to what I sent into HP. I looked it up and this "HP M27FE FHD MONITOR" you mention appears to be a cheap (<$250) 1080p monitor, that is not at all related to the HP Z27 monitor that you received from me on MAR 14.

 

I'm looking for status on when I will receive a replacement HP Z27 (4K UHD) monitor back from you.

HP Recommended

Hi@RDavisSeattle,

 

Thank you for responding, I appreciate your time and effort.

 

I apologize for the Inconvenience. Going forward, we are going to take steps to ensure that this situation does not happen again. 

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.