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06-07-2023 03:11 PM
Welcome to HP Support Community.
This could be a hardware issue with the unit and may need repair.
I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center
Note: Select your country from the dropdown, enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.
Hope this helps.
Take care and have a good day.
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