HP envy 27 4k Monitor Flickering xbox one x

[JayB5]

Good afternoon I am on my 2nd HP Envy 27 monitor in the last 3 months. For some reason when I am playing my xbox one x the Monitor will randomly flash. It happens 3-4 times per hour. The main game that I have been playing is Fifa 19 and when it flashes mid game it is very difficult. It happens less in PUBG becuase that game does not have a 4k option. Do you have any suggestions on how I can fix this flickering/flashing issue?

[Barachiel]

@JayB5

Good Day. A warm welcome to the HP community.

I reviewed the case regarding issues with the display.

I will be delighted to assist you here. 

Please let me know the product number of the display to assist you further with relevant steps.

Keep me posted. 🙂

[JayB5]

[serial number removed] here’s the link where I bought it. HP Envy 27 4k

[Barachiel]

@JayB5

Thanks for the details.

Follow this link and update the driver for the display. If it doesn't fix, then try the "My display tool" which would fix it.

Let me know. 🙂

[JayB5]

Is it possible to do this without a PC? I have an Xbox one x and the only laptop in my house is a Mac. 

[Barachiel]

@JayB5

Thanks for the response.

It requires a computer to do so. If you could arrange one, you could try this.

Keep me posted. 🙂

[JayB5]

I borrowed a PC and updated the drivers. This did not resolve the issue. My monitor is still flickering when I game. I would guess 10-15 times per hour. Its very brief but annoying.

[Barachiel]

@JayB5

Thanks for the response.

Try connecting the display with any other devices or a computer and check if it flickers.

If it is, then try checking the cables.

Keep me posted. 🙂

[lisat2]

To everyone out there with flickering and blanking problem.............................I'm pretty sure i have solved the problem.

I have a Intel 530 hd graphics chip............and since reinstalling the original drive (from 2016)..........have not seen any problems for moe than 2 hours.

By the way.......uninstalling the update, then intalling a generic drive fixes it as well........but you don't have transparency etc

HP customizes the graphics chip drivers...............so you cannot just install an update from microsoft updates, or from the intel website.........infact, the intel website specifically warns you not to download it for this reason.

So the problem is, to get through some how to HP Technicians, and to tell them about this, and get them to confirm it.

Then they need to contact Microsoft, and stop them from including it in updates