HP laptop repair

[Raheem29291]

I sent my HP laptop in for repair for fixing a loose hinge and they collected it and I was told on the phone that everything should be fine and it should be sorted , I also have a 3 year care plan for it and bought it last year, I have received a message on my case status saying pure misuse-quotation provided by Hp centre, I am not sure what this means

[sandytechy20]

@Raheem29291

Welcome to the HP support community.

I understand that you are having hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers