Half screen green

[MikeLLittle]

The left 50% of the screen will be soldi green on startup or while waking up, then it will display the correct content but with excessive green hues once the display becomes active from the computer. Most times it will go away anywhere from 5-30 minutes later.

[Riddle_Decipher]

@MikeLLittle

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand Half of the screen is green in color,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Did you check with an alternate computer or another monitor?

If you haven't, Please try an alternate monitor to understand if this is either a hardware or a software failure, 

if the issue does not appear on the alternate monitor, you may need to replace the display assembly on your computer, 

if the issue appears on the alternate monitor/TV as well, re-install the graphics card drivers & update it from the official HP Website: Click here 

  

If you don’t have an alternate monitor, I recommend checking if the issue appears on the BIOS screen (restart the computer and tap on F10 to access BIOS) 

If the issue does not appear in BIOS, reinstall the graphics card drivers & update BIOS using the above link, 
If it does, Contact HP to replace the LCD/Repair the computer: 

  

If the issue occurred after an accident (such as dropping it on the floor, liquid spilled on it, etc.) there could be a hardware failure and in such cases, you may need to get the computer repaired via HP (there could be a charge involved if the PC isn't covered by the accidental damage protection plan) 

  

Reply with the result of the above-mentioned steps, for further assistance. 

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[MikeLLittle]

I have three external monitors; 2 HP W2408s and one HP w2338. Only one of the 2408s are effected by this. I have unplugged the VGA cable from the monitor, and the same issue still persists with no input connected; that should isolate that the monitor is the issue, but doing a factory reset doesn't correct the issue.

[Riddle_Decipher · Accepted solution]

@MikeLLittle

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

You seem to be right on point as that definitely confirms a hardware issue and I recommend you Contact HP to have the monitor either repaired/replaced:

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!

[nu4]

Hi,

My warrentee has expired and I was wondering if there are other means of getting in contact with HP support besides the charged phone call.