• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP Pavilion 500-267c
Microsoft Windows 7 (64-bit)

I had to reinstall Windows, then reinstall drivers.  Luckily, I had backed up the system's drivers with Driver Magic, so it was simple to just restore them. However, when I try to run a Windows game, I get this error message:

 

Hardware acceleration is either disabled or not supported by your video card driver, which could slow game performance. Make sure you have the latest video card driver installed and that hardware acceleration is turned on.

 

I checked, and Hardware acceleration is turned on, which leaves me wondering what the problem is. In Device Manager, looking at Sound, video and game controllers, I only see an audio driver. I came to HP's site looking for the right video driver,  but I don't know what to download.  My computer doesn't have a separate graphics card (more's the pity). It is integrated into the mother board. 

 

Can anyone point me in the right direction?

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

According to the product specs for your PC, it comes with the onboard Intel HD graphics.

 

Here is the graphics driver you need from your PC's support page.  Install and restart the PC.

 

This package provides the driver for the Intel HD Graphics solutions in supported models that are running a supported operating system.

 

File name: sp65024.exe

View solution in original post

4 REPLIES 4
HP Recommended

Hi:

 

According to the product specs for your PC, it comes with the onboard Intel HD graphics.

 

Here is the graphics driver you need from your PC's support page.  Install and restart the PC.

 

This package provides the driver for the Intel HD Graphics solutions in supported models that are running a supported operating system.

 

File name: sp65024.exe

HP Recommended

Thanks. Done.  All working!  :generic:

HP Recommended

You're very welcome.

HP Recommended

HP mini 

windows 7 ultimate

 

can you help me sir

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.