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‎04-04-2024 09:01 AM

HP Recommended
Product: hp 27xq
Operating System: Microsoft Windows 10 (64-bit)

monitor backlight has burned out similar to this user 

itsonlyleo_0-1712242844502.png

im seeing many complaints about this happening in 2024 just after the warranty ran out. Wondering why we cant get an answer from hp

Category:
1 REPLY 1

‎04-04-2024 09:22 AM - edited ‎04-04-2024 09:30 AM

HP Recommended

Go the the below site and enter your serial number
https://partsurfer.hp.com/partsurfer/

Look for the part you need such as fan, cable, battery etc

 

I made a guess as to the parts list and did not find anything.  Several times I have replaced backlight transformers on laptops.  Your AIO is much larger and probably  easier to disassemble. 

 

I used google to search for a repair manual but the one I found popped up a virus warning that locked my  Chrome browser up and I had to terminate chrome using the task manager.  The problem was not at HP site.

 

Try taking the AIO apart and look for something like this

https://www.google.com/search?sca_esv=959a59c8beda7f19&q=backlight+transformer+for+hp+27xq

 

verify the part number matches.

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