Hdmi not displaying anything

[Matt41]

Hdmi on my hp omen 870-104 na it's not displaying anything to my tv my tv registers that there is a hdmi in but once I select the hdmi it goes blank and says there's no signal

[Jeet_singh · Accepted solution]

Hi @Matt41,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

As I understand your HDMI has stopped connecting to your TV, don't worry as I have a few suggestion which should help you resolve this issue.

To provide an accurate resolution, I need a few more details: 

Did you make any changes on the PC before the issue started?

Did you attempt a system restore? or check the driver with a previous build to see if it works?

Did you try to update the drivers?

While you respond to that, here's a few things you should do:

Step one: Perform a Hard Reset or Forced Reset
Step two: Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Step three: Use Windows Update to update your Windows device drivers

I would suggest you go ahead and update the Bios, Chipset drivers and Graphics card drivers from our HP support website, using this link.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(Look for steps mentioned under Troubleshoot specific HDMI issues)

Let me know how that works out, keep me in the loop. 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Matt41]

Thanks for replying but I have taken the pc back to the shop to get it repaired under my warranty just awaiting for it to return but I appreciate your help

[Jeet_singh]

Hi @Matt41,

Thanks for the update,

I appreciate your time and efforts,

I understand you have already sent in the computer for repair and awaiting for it to be returned.

Don't worry they will go ahead and fix all the issues with the computer. Once you receive it back, please keep the computer under observation and check how it works.

If you need any assistance in the future, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂

Regards,