Hdmi to Usb type C stopped working

[wafi55]

I've been using a hdmi to type-c  cable to connect my monitor using the type-c port on my laptop but suddenly its stop working for no reason. I booted up my laptop one day and stop working. My other monitor that I connect using hdmi port is still working fine. But the one that I connected using type-c port stop working... does anyone know how to fix this?

[Raj_05]

Hi @wafi55,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

There are several steps you can take to troubleshoot the issue with your HDMI to USB Type-C connection on your Victus By HP 16.1 Inch Gaming Laptop. Here are some suggestions.

Check the Cable and Adapter:

• Ensure that the HDMI to USB Type-C cable or adapter is not damaged. Try using a different cable or adapter to see if the problem persists.

Inspect the USB Type-C Port:

• Check if there is any physical damage or debris in the USB Type-C port on your laptop. Gently clean it if necessary.

Update Drivers:

• Ensure that your laptop’s graphics drivers and USB drivers are up to date. You can do this by visiting the HP support website or using the HP Support Assistant tool.

Check Display Settings:

• Go to Display Settings (right-click on the desktop and select "Display settings"). Ensure that the external monitor is detected. If not, click on "Detect" to see if it recognizes the monitor.

Test the Monitor:

• Verify that the monitor is working properly by connecting it to another device. This will help determine if the issue is with the monitor or the laptop.

Reset Display Configuration:

• Sometimes, resetting the display configuration can help. Disconnect all external monitors, restart your laptop, and then reconnect the monitors.

Power Cycle the Devices:

• Turn off both the laptop and the monitor. Unplug them from the power source, wait for a few minutes, then plug them back in and turn them on.

[Raj_05]

Check for BIOS/UEFI Updates:

• Check if there are any BIOS/UEFI updates available for your laptop on the HP support website and update if necessary.

Try a Different Port:

• If your laptop has more than one USB Type-C port, try connecting the HDMI to USB Type-C adapter to a different port.

Reinstall Graphics Drivers:

• Uninstall your current graphics drivers and then reinstall them. This can sometimes resolve issues with external displays.

By following these steps, you should be able to identify and potentially resolve the issue with your HDMI to USB Type-C connection.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support