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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Hi team, I am unable to use my new laptop by touch mode

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05-10-2025 04:56 AM
Hi team, I bought laptop recently, intially touch screen worked for 2 months but later the touch screen not working. I also updated the system and restarted but no use
05-11-2025 12:25 PM
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
Since your HP 15.6 inch Laptop PC 15-fd0000 initially had a working touch screen but stopped responding, here are some steps to troubleshoot:
1. Re-enable Touch Screen in Device Manager
- Press Win + X → Select Device Manager.
- Expand Human Interface Devices.
- Look for HID-compliant touch screen → Right-click → Enable.
- If it’s missing, select View → Show hidden devices.
2. Uninstall & Reinstall Touch Screen Driver
- In Device Manager, right-click HID-compliant touch screen → Uninstall device.
- Restart your laptop—Windows should automatically reinstall the driver.
3. Run Windows Troubleshooter
- Go to Settings → Update & Security → Troubleshoot.
- Select Hardware and Devices → Run the troubleshooter.
4. Check for Windows & HP Updates
- Go to Settings → Windows Update → Install pending updates.
- Visit HP’s support page to check for driver updates.
5. Perform a System Restore (If Issue Started After an Update)
- Press Win + R, type rstrui, and press Enter.
- Choose a restore point before the touch screen stopped working.
6. Run HP UEFI Diagnostics
- Restart your laptop and press Esc repeatedly → Select F2 for diagnostics.
- Run the Touch Screen Test to check for hardware issues.
Let me know what happens!
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!