Hi team, I am unable to use my new laptop by touch mode

[LAPTOP-QF3QD1RV]

Hi team, I bought laptop recently, intially touch screen worked for 2 months but later the touch screen not working. I also updated the system and restarted but no use

[Hawks_Eye]

Hi @LAPTOP-QF3QD1RV 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

Since your HP 15.6 inch Laptop PC 15-fd0000 initially had a working touch screen but stopped responding, here are some steps to troubleshoot:

1. Re-enable Touch Screen in Device Manager

• Press Win + X → Select Device Manager.
• Expand Human Interface Devices.
• Look for HID-compliant touch screen → Right-click → Enable.
• If it’s missing, select View → Show hidden devices.

2. Uninstall & Reinstall Touch Screen Driver

• In Device Manager, right-click HID-compliant touch screen → Uninstall device.
• Restart your laptop—Windows should automatically reinstall the driver.

3. Run Windows Troubleshooter

• Go to Settings → Update & Security → Troubleshoot.
• Select Hardware and Devices → Run the troubleshooter.

4. Check for Windows & HP Updates

• Go to Settings → Windows Update → Install pending updates.
• Visit HP’s support page to check for driver updates.

5. Perform a System Restore (If Issue Started After an Update)

• Press Win + R, type rstrui, and press Enter.
• Choose a restore point before the touch screen stopped working.

6. Run HP UEFI Diagnostics

• Restart your laptop and press Esc repeatedly → Select F2 for diagnostics.
• Run the Touch Screen Test to check for hardware issues.

Let me know what happens!

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Take care, and have an amazing day!

Regards, 

Hawks_Eye