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HP Recommended
HP 24f Display

I have a horizontal green line that popped up on my display, anyone have a solution to fix this? I bought this monitor Oct 2019, so less than a year old. 

1 REPLY 1
HP Recommended

@AT821 Here's what you need to do, to identify the issue and resolve it accordingly:

  • Could you connect some other monitor to the desktop you've got this monitor connected to?
  • Check if it works fine on an alternate monitor, if not available, check the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the alternate monitor or the BIOS (Accessed while tapping F10 during a restart for HP computers) it's a software issue & I suggest creating a new user account to check if that works better, for starters or contact the manufacturer or the desktop for support,
    • However, if it doesn't work within the BIOS or the other monitor either, I'm afraid it's a hardware malfunction.

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
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