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P-Nelson
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Message 1 of 2
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How do I get a built-in monitor camera to work?

HP Recommended
HP Elite Display E273m 27"
Microsoft Windows 10 (64-bit)

Actually I found a resolution elsewhere online referring to HP Pavillion 27" displays and this problem.  It says you need to connect both a USB C to USB A adapter and HDMI (or DPC) between computer and monitor. I did this and it partly resolved my problem - I was able to download the firmware from the HP Support Centre. However, the monitor still says 'video source not found' and I still can't find any reference to the camera function on the control panel for the monitor...

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Photoray002
Level 15
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Message 2 of 2
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HP Recommended

My first thought is that its possibly not liking either the USB cable or adapter. Do you have access to another to test with? A straight C to A cable would be ideal.

Have you tried clicking the camera riser a few times to make sure there's not a loose connection inside that?

Does any camera show up in the Device Manager and have a yellow caution sign on it? You can uninstall that, then reboot.

 

Otherwise I would not know whats wrong.

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