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‎02-17-2021 05:40 PM

HP Recommended
Product: HP Elite Display E273m 27"
Operating System: Microsoft Windows 10 (64-bit)

Actually I found a resolution elsewhere online referring to HP Pavillion 27" displays and this problem.  It says you need to connect both a USB C to USB A adapter and HDMI (or DPC) between computer and monitor. I did this and it partly resolved my problem - I was able to download the firmware from the HP Support Centre. However, the monitor still says 'video source not found' and I still can't find any reference to the camera function on the control panel for the monitor...

1 REPLY 1

‎02-18-2021 12:17 AM

HP Recommended

My first thought is that its possibly not liking either the USB cable or adapter. Do you have access to another to test with? A straight C to A cable would be ideal.

Have you tried clicking the camera riser a few times to make sure there's not a loose connection inside that?

Does any camera show up in the Device Manager and have a yellow caution sign on it? You can uninstall that, then reboot.

 

Otherwise I would not know whats wrong.

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