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HP Recommended
HP M32f FHD Monitor

Hi, I was hoping someone could please help me to get to the bottom of this issue!

 

I have a 32inch monitor that I just got this January and it's LITERALLY been sitting on the table unmoved since then. A few days ago, I turned it on and suddenly the pixels starting looking weird in the left corner and black started spreading across the screen with little lines all over the place so it's completely unusable! I tried calling the retailer and they keep saying that the warranty is with HP as the manufacturer, but I can't get through to HP no matter what I try! I bought the item online anyway so there's no shop to go into but it's definitely still covered by HP warranty/EU law regardless. 

 

None of the phone numbers are working and all the other mediums are just bots that can't even understand what my issue is, let alone providing support. I paid over €200 for this monitor, it's in practically brand new condition and I've lost lots of work-time making calls to everywhere - really frustrating!

Anybody know how I can go about getting this sorted?! 

5 REPLIES 5
HP Recommended

@Erkia 

 

I am sorry you are having trouble contacting Support.

 

HP Support contact options are available at the single HP Support site for your region.

 

Registered Devices in Warranty:  Select a method and contact HP Support…

 

Open website  HP World-Wide Support

Select your region and follow the prompts

 

For example,

Open the website > (Select your Region) >

Click Contact Support > Provide the information and follow the prompts.

Ireland - English 

 

Example (not a live link)

DragonFur_1-1661783740783.png

 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

I did all of those steps, tried every one of the contact options and the bots don't understand anything while the telephone numbers are not in use - I have absolutely no way to talk to anyone about this faulty product to get a solution!

HP Recommended

@Erkia 

 

You are welcome.

 

OK - sounds like you have done what you can do.

 

I will forward a request to our moderators for review and possible escalation.

 

Request for Review – Please Read

 

I have submitted a request to our Community moderators for review and possible escalation of your question.

 

Worth Noting

  • Our Community is a user group.
  • We are not HP Technical Support, nor are we HP Sales, Service, or Warranty.
  • Our request for assistance on your behalf does not influence the outcome.
  • The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

  • Do not contact phone or email posted in a public or private message from “new” members.
  • Please do not post any personal information in the Community.  We are a public resource.

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

@Dragon-Fur Thanks for your help!

HP Recommended

@Erkia

 

Welcome to the HP support community.

 

I understand that you are getting issues with the HP monitor, I am glad to assist you.

This seems to be a hardware issue and requires one on one interaction to fix this issue.

I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.