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Chrissyg89
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Message 1 of 2
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How do I take off the back cover off so I can see what’s wrong with the camer

HP Recommended
HP all in one desktop PC
Microsoft Windows 10 (64-bit)

Model # 21-2010

the seam up top seems to have popped out and the camera is no longer working. I’m trying to open the back to see what is wrong but I cannot turn the screws. Whenever I do it just makes a clicking noise

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old_geekster
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Message 2 of 2
Flag Post
HP Recommended

@Chrissyg89 , welcome to the forum.

 

I believe this video will answer your questions:

 

 

It is not your exact model, but the process will most likely be the same.  You will see that the screws don't actually come out.  When you turn them they release the bottom of the case.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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