How to remove a notice of "1920x1080@60.0Hz Out of the range" in the middle of the screen?

[ENVY23AIO]

Help needed:  How to remove a notice of "1920x1080@60.0Hz Out of the range" in the middle of the screen?

[Riddle_Decipher · Accepted solution]

@ENVY23AIO

Welcome to the HP Forums,

We'll be with you, until it's all sorted.

I recommend you reduce the resolution of your screen as the selected resolution may not be supported by the device:

Changing Display Settings, Background Image, and Screen Saver in Windows 10, 7

If the issue persists, check with an alternate video cable (HDMI or VGA) 

Also, try the below steps: 

1. Cycle the power on the monitor as follows: 

   1. Turn off the monitor. The power light on the monitor should be off. Leave the computer turned on. 

   2. Unplug the power cord. 

   3. Wait 5 seconds. 

   4. Plug in the power cord. 

   5. Press the power button on the monitor to turn on the monitor. 

      One of two things happens: 

      • The image from the computer displays on the monitor and you can use the computer again. This indicates that the monitor was unable to detect that the computer had awakened from suspend mode. Turn the monitor off when it is not being used or disable suspend mode on the computer. For some computers, updating the BIOS can correct these types of suspending problems. 

        OR 

      • The power light on the monitor comes on but the screen displays one of the messages again. The monitor is not receiving a video signal from the computer that it can detect and use. Continue using these steps. 

2. If the computer is on, wait until the hard drive activity light on the computer is not lit and then press and hold the Power button on the computer case until the computer turns off.

3. Then, create a backup of all important/personal data, then, update the BIOS, graphics card & Chipset drivers: Click here to find and install the same. 

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!

[ENVY23AIO]

Dear Riddle_Decipher , Thank you for your instruction. After dowmloading Intel HD Graphics Driver (Windows10 v1511), the notice is disappeared.

[Riddle_Decipher]

@ENVY23AIO

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute in identifying and leading you towards the solution.

Thanks for honoring us, with an accepted solution as it helps the community grow.

I must say, its been a genuine pleasure interacting with you,

You can always click the "Thumbs Up" button to give me a Kudos,

Take care and have an awesome week ahead.

[ENVY23AIO]

@Riddle_Decipher

The problem comes again when I start the computer after shuting down completely. Sometime, I can remove this notice when I change the resolution back and forth between this recommended resolution to a low resolution. 

My computer is all-in-one. The notice apprears on the screen once the computer is turned on. It seems some display oftwares went wrong. I just don't know which one is responsible to this.

[Riddle_Decipher]

@ENVY23AIO

Thank you for responding,

This is the Riddle_Decipher, again!

I Understand you need assistance, however, if you've already performed the suggested steps and the issue was resolved temporarily, this could be a hardware malfunction:

Please check your Private message icon on the upper right corner of your HP Forums profile, using the blue envelope: 

Click here for more details on how to access the private messages on HP Forums

If you would like to thank us for our efforts, you may click on kudos (the thumbs up button)

And If you wish to help the community grow, mark this post as an accepted solution.