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atticcuss
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Solved!

How to replace graphics card in :-HP slim desktop pc

HP Recommended
:-P slim01-0103
Microsoft Windows 11

HP Slim 01-0103 desktop pc.  HP monitor display is all blue.  Diagnostics reveal video pallet is bad and needs replaced.  Can someone tell me how to access it and how to replace it.  Been through available options and this is all it comes up with.

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Prométhée
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Message 2 of 23
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Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

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22 REPLIES 22
Prométhée
Level 16
9,533 9,391 969 3,375
Message 2 of 23
Flag Post
HP Recommended

Hello

[start]
This is an automatic response
in order to avoid writing the same thing each time

Some elements may therefore not apply to you 
To be able to answer you effectively, we need some information

 

we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Give the full name with the product number P / N


this is not a model:
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb

Give the full version of windows

for windows 10 type winver in the search box
if you give the best information
your problem could have a solution more quickly (depending on the difficulty, of course)
Learn how to use the Community

 

Advice for asking the "Very Best Question"

 

First-Time-Here-Learn-How-to-Post-and-More


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button 
Desktop-Knowledge-Base





1 person found this reply helpful
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atticcuss
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Message 3 of 23
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The PC is a HP Slimline Desktop PC

S01-pF0103

[personal information removed]

PN - 9EE37AA#ABA

 

 

 

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atticcuss
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Message 4 of 23
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Now that the personal info has been removed, will I still receive an answer?  First time on here so please forgive me.  Thank you.

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Prométhée
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Message 5 of 23
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Sorry @atticcuss I'm back

https://support.hp.com/us-en/product/hp-slim-desktop-pc-s01-pf1000i/32482421/model/35801265/document...

 

Can you explain your problem more precisely
your computer, does not have a graphics card, it is built into the motherboard, so if you have a problem, installing a graphics card may not change this

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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atticcuss
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Message 6 of 23
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HP Slimline Desktop PC - brand new in November 2020

 

A lightning bold hit my yard in June 2021 and killed my TV, Monitor, and a few other things.  The blue screen appeared sometime after that. 

 

The display screen is blue, not the error blue.  It seems the video pallet is bad which came from a diagnostic test. 

 

The motherboard holds the graphics and I don't know if it is removable yet, but I will see.

 

So, thank you all for going through this with me.  It has been a challenge.  I hope I can get this fixed.  Lower income does not allow me to have it serviced.  It is only a year old.

 

Here's hoping. 

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atticcuss
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Message 7 of 23
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Thank you.

 

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Prométhée
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Message 8 of 23
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OK sorry

if you start the computer, and try to open the bios, the problem is present?

 

 

  • (1) HDMI 1.4b/HDCP 2.2 port
  • (1) VGA port

You should have several video connectors, have you tried?

 

 


Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

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atticcuss
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I purchased a new monitor after a lightning bolt killed my old one.  This new HP monitor had a cable with the new long connector for the PC and unfortunately mine did not have one.  I had to purchase a vga to vga cable to be able to connect it. 

 

I hope that is not the issue.  The blue color appear on the new one as well.  Is it possible that when the lightning bolt hit the ground it may have done something to the PC.  Everything else works just fine.  The tiny diagnostic I was able to run indicated that the video pallet was bad.  Since you have stated that the grapics is built into the motherboard, I am at loss to figure this out.

 

Should I replace the motherboard, or .......  ?

Is there another diagnostic out there that I am not aware of to run?

 

Thank you all so much for your help with this.  I look forward to your response.

 

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atticcuss
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Message 10 of 23
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I have been in the bios and cannot locate the two items you referenced.  I know the vga is there as that is what I am using to have a monitor.

 

 

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