How to use the USB-Hub on a HP Z24n G2 display

[burgstbt]

Dear HP support team,

I have a HP Z24n G2 dispaly. The display itself works perfrectly fine. However, I have not yet figured out, how to use the USB-Hub on the display. If I connect the USB-A side of the shipped USB-A/USB-C cabel to the computer and the USB-C side to the rear-side USB-C port, there is no signal on the USB-A ports of the dispaly. How do I need to connect the cabel? Do I need a different cable?

Thanks for your help!

Best,

Benedikt

[banhien]

@burgstbt

Ther are up/down stream ports. Please use User Guides on the following link

    https://support.hp.com/us-en/product/hp-z24n-g2-24-inch-display/18007172/manuals

Regards.

[burgstbt]

Thanks, banhien for the hint. I'm aware of that and already read through the user guide. I plugged the cable on the rear USB-C port as mentioned in the manual, not the USB-C port on the left.

Any other suggestions why it does not work? Do I have to activate the ports in the display's menu?

Thanks,

Benedikt

[burgstbt]

Me again: Resolved the issue: One needs to switch the "Power Mode" in the "Power Control" Menu of the display from "Power Saver" to "Performance".

Best,

Benedikt

[banhien]

@burgstbt

Have a good weekend.

After watching a FIFA match and having breakfast - still cold and dark outside. I may go back to bed now.

Regards.