• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-28-2022 08:44 AM

HP Recommended
Product: HP All-in-One PC 21-b0013la
Operating System: Microsoft Windows 11

I have an hp all in one and my LCD screen came broken.  Hp will not replace because they will not honour a warranty with a broke screen.  Can I connect an external screen with the usb 3.0 via a usb to hdmi converter.  My concern is if I need a driver for this and can see the screen to install it?  I can't get a straight answer if I can do this as I cannot see the screen at all as it is so distorted.   I don't want to spend the money on the adaptor if it will not work as I already spent $$ on this crappy pc

 

Category:
1 REPLY 1

‎01-28-2022 08:54 AM

HP Recommended

I went through this with my surface pro 4 when screen was flickering.

 

Connect second monitor and press the Window Key + P

Move the cursor down "once" and press return to (hopefully) select "Duplicate"

BeemerBiker_0-1643385217908.png

 

Once you get it working, enable Remote Desktop (or use free  Splashtop or VNC)

Good Luck!

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.