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Hp computer screen functionality

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Hi! I am a college student and while carrying my laptop in my bag I must have damaged the screen somehow. (Maybe from the weight of my books) 😕 . I was wondering if anybody has ever had this happen to them and if it was something I could get fixed or if I should just copy my drive and get a whole new laptop. Thanks you kindly for your time ! And yes next time I will carry my laptop separately. 

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Welcome to the HP Support Community!


I reviewed your post and I understand that the display on the computer is broken.


Don’t worry, I assure you I will try my best to get this sorted.


You can get the laptop screen replaced. I recommend you contact support and they will assist you in this regard.


Here is how you can get in touch with support.


1)Click on this link –

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!




I am an HP Employee

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