02-11-2020 06:52 AM - edited 02-11-2020 06:54 AM
Hi! I am a college student and while carrying my laptop in my bag I must have damaged the screen somehow. (Maybe from the weight of my books) 😕 . I was wondering if anybody has ever had this happen to them and if it was something I could get fixed or if I should just copy my drive and get a whole new laptop. Thanks you kindly for your time ! And yes next time I will carry my laptop separately.
02-13-2020 10:38 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the display on the computer is broken.
Don’t worry, I assure you I will try my best to get this sorted.
You can get the laptop screen replaced. I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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