• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎04-26-2021 07:20 PM

HP Recommended
Product: Hp omen 17 cb0001nx
Operating System: Microsoft Windows 10 (64-bit)

My hp omen laptop run but shows black screen only I tried more than solution but didn't work someone says it need another motherboard 

How I now its from motherboard 

3 REPLIES 3

‎04-27-2021 12:18 AM

HP Recommended
@Zzzzzzzzzz1 wrote:

.... How I now its from motherboard 

@Zzzzzzzzzz1 

 

Its specs

       https://support.hp.com/au-en/document/c06433771

 

It has

  1. Intel® Core™ i9-9880H (2.3 GHz base frequency, up to 4.8 GHz base with Intel® Turbo Boost Technology, 16 MB cache, 8 cores)
  2. NVIDIA® GeForce RTX™ 2080 (8 GB GDDR6 dedicated)
  3. Windows 10 Home 64

Therefore its System board is: L59778-601 as mentioned on page 49 of the following Maintenance and Service Guide:

 

               http://h10032.www1.hp.com/ctg/Manual/c06367528.pdf

 

You can't buy motherboard alone, you have to buy the whole new system board which contains all 3 integrated components above, that why it is expensive

 

Regards.

 

 

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-28-2021 02:24 PM

HP Recommended

Are you able to use an external display?

 

Also, try CTRL-ALT-DEL while at the black screen.  There are a lot of Windows or driver issues that can give you a black screen.  Do you see the HP logo on boot and then it goes black or is it always completely black?

Was this reply helpful? Yes No

‎04-30-2021 06:27 AM

HP Recommended

No completely black

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.