Hp2309m screen scaling on Mac Mini

[Rodc14]

hi,  I have just contacted my hp2309m monitor via Hdmi  a new mac mini running on Mojave.  The scaling is not showing the entire screen.  I have tried all the display scaling using the mac without success.  When I tried using the osd option on the monitor I noticed the customise scaling option is greyed out. 

Would appreciate any help with this issue. 

Thanks

Rod

[senan6806]

@Rodc14

A warm welcome to HP Support Community!

Resetting the monitor to Factory settings may resolve the issue. In order to reset the monitor to Factory settings, access the OSD menu, select Factory Reset, and then select Yes

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Rodc14]

Hi 

Thanks for your reply.  Factory reset did not resolve the problem.  Further online search suggests that this is 'over/under scan' issue.  I used a thunderbolt3-dvi adapter cable (instead of hdmi-hdmi), which resolved the problem.   The monitor now show the entire screen without any cut-off. 

Hope this will help other users.

[senan6806]

@Rodc14

You are welcome! Glad to hear that the issue is resolved.

I'm sure your solution will definitely help a lot of other community member's. If you need any help, feel free to reach out to us.

Have a great day!