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ohmyprinter
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Message 1 of 2
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I Touch Screen not working.

HP Recommended
24-b237c
Microsoft Windows 10 (32-bit)

My HP 24-b237c indicates it is a I touch 10 point screen, but I have not been able to use I touch on the screen. It seem not to be working. I can only use the Wireless Keyboard and mouse to operate screen.

Is there a solution to this problem?

Thanks

Johnny.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ohmyprinter Did you check if the touchscreen works in the BIOS Screen? 

  • This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, please use the HP website to download all the latest drivers for your device using this link: click here

P.S: Welcome to HP Community 😉

 

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Riddle_Decipher
I am an HP Employee

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