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- HP Community
- Desktops
- Desktop Video, Display and Touch
- I am getting error "0x887A0006" or Device HUNG on every game...

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08-02-2022 09:04 AM
hi
https://support.hp.com/in-en/product/hp-pavilion-gaming-desktop-pc-tg01-0000i/29014479/product-info
what is the exact model?
example of games used
the message is clear, but rather vague, you have a problem at the graphics level..
What video driver are you using?
either it's software, in this case, it could be fixed, or it's hardware, graphics card insufficient, defective etc.
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Windows 11 22h2 inside , user
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08-02-2022 11:43 AM
The model is a HP Pavilion Gaming Desktop PC TG01-1183w that includes an i5-10400F, RTX 3060, and16 gb of ram running at 2667mhz. I get the message in every game like Fornite, Fall Guys, Multiversus, Grand Theft Auto V, Marvel's Avengers. I am using the latest NVIDIA driver released 28th of June.
08-03-2022 09:51 AM
ok
indeed for some games the graphics card must be sufficient ..
so you say you have the latest drivers, nvidia, ok, but since when have you had this problem, before using drivers other than those from hp, or have you had this from the start??
Try anyway to check the drivers designed for the computer
i see :
Operating System | Windows 10 Home 64 – free upgrade to Windows 11 when available |
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08-04-2022 12:08 PM
The desktop came with Windows 11 already installed but there were no problems for roughly 5 months. Over those 5 months I would regularly update all my drivers with no problems. The problem began rather suddenly in May and hasn't been fixed since.
08-04-2022 12:47 PM
uninstall nvidia driver and install hp driver as mentioned
if not better contact hp
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Windows 11 22h2 inside , user
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