-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Video, Display and Touch
- I am trying to use Adobe Beta AI program and it says my driv...

Create an account on the HP Community to personalize your profile and ask a question
05-24-2023 09:38 AM
I am trying to use Adobe Beta AI program and it says my drive needs to be updated. I have tried to update the driver through HP which says my drivers are up to date. I tried to got to Intel who says, my driver system is connected to HP and cannot be updated through them. I tried the Window Update which says I am up to date. My driver is Intel UHD Graphics 630 and I need the latest update for this. Please help!
Thanks
05-24-2023 10:00 AM
What you have found out is the typical response from a new software that wants newer hardware/software. The PC that is under question is 5 years old and the drivers are probably that old or close to it. The software was looking to be used with newer versions, but you have found out that they are not available for your model.
Sorry but I suspect that will be the case.
I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
05-24-2023 10:19 AM
Hi, @Writergirl58
See if you can update the Intel graphics driver to the latest version by reading my knowledge base article at the link below.
Manually Updating the Latest HD Graphics Driver from Intel..... - HP Support Community - 7185608
05-24-2023 11:16 AM
Okay, tried that and when Intel graphic installer comes up it still says "Your system has a driver that is locked to manufacturer specifications. Please try downloading the latest driver from the manufacturer's website to update. Hp website says there is no other driver updates.