I am trying to use Adobe Beta AI program and it says my drive needs to be updated.

[Writergirl58]

I am trying to use Adobe Beta AI program and it says my drive needs to be updated. I have tried to update the driver through HP which says my drivers are up to date. I tried to got to Intel who says, my driver system is connected to HP and cannot be updated through them. I tried the Window Update which says I am up to date. My driver is Intel UHD Graphics 630 and I need the latest update for this. Please help!

Thanks

[TheOldMan]

What you have found out is the typical response from a new software that wants newer hardware/software.  The PC that is under question is 5 years old and the drivers are probably that old or close to it.  The software was looking to be used with newer versions, but you have found out that they are not available for your model. 

Sorry but I suspect that will be the case.

[Writergirl58]

Thanks, that sounds like it might be true, but my PC is only 3years old and when I purchased it I put the best they had to offer at the time.  That would truly be aggravating. 

Tina

[Paul_Tikkanen]

Hi, @Writergirl58 

See if you can update the Intel graphics driver to the latest version by reading my knowledge base article at the link below.

Manually Updating the Latest HD Graphics Driver from Intel..... - HP Support Community - 7185608

[Writergirl58]

Okay, tried that and when Intel graphic installer comes up it still says "Your system has a driver that is locked to manufacturer specifications. Please try downloading the latest driver from the manufacturer's website to update. Hp website says there is no other driver updates.