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I can't getmy computer to recognize my webcam. I can't find Device Manager in my system for video

HP Recommended
pavilion 24-b010
Microsoft Windows 10 (64-bit)

Was on video conference, when I noticed my webcam was not picking up my image.Since I don't use the webcam often, it never occurred for it to die.But I don't remember the error message but it said (ZOOM, Microsoft, or hardware)  it did not recognize a connected device. This was a webcam, not a connected camera. I have tried seeking out the program, but cannot find it. I went through an update as well -- no luck.


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Thank you for posting on the HP Support Community.


Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • When was the last time it worked fine?

While you respond to that, let's try these steps:

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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