I can't getmy computer to recognize my webcam. I can't find Device Manager in my system for video

[david5372]

Was on video conference, when I noticed my webcam was not picking up my image.Since I don't use the webcam often, it never occurred for it to die.But I don't remember the error message but it said (ZOOM, Microsoft, or hardware)  it did not recognize a connected device. This was a webcam, not a connected camera. I have tried seeking out the program, but cannot find it. I went through an update as well -- no luck.

ANY IDEAS?

[Echo_Lake]

@david5372

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you made any hardware/software changes?
• Did you make any changes to the settings of your PC prior to the issue?
• When was the last time it worked fine?

While you respond to that, let's try these steps:

• Firstly, Look for the Kill Switch:
• Next step: Try a hard reset:
• When Windows doesn’t see devices like cameras, sometimes it just needs to be forced to look again.  Try a power reset. If the issue persists, follow the next steps from here: https://support.hp.com/in-en/document/c03430151

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.