I have a 24 e014 all in one computer. The computer will not boot up. I hit the power button and no

[rhchad01]

I went to turn on computer and nothing happened.  I have a All in one computer.  24- e014.  I haven't made any changes hardware or software wise.  There is a light on the back showing that it is getting power.

[Riddle_Decipher]

@rhchad01 Welcome to HP Forums Community!

I recommend you try a hard/power reset using the below steps:

Remove any media from the floppy drives, CD/DVD drives, USB ports, and memory card reader slots, and disconnect all non-essential devices (printers, scanners, external hard drives, and similar). Leave only the keyboard and mouse connected to the computer.

With the devices disconnected, restart the computer. If the screen now displays a picture and Windows starts properly, a device is preventing the computer from starting. See Updating the BIOS to resolve this issue.

Step 1: Performing a hard reset to resolve a blank screen issue

Completely resetting the computer can resolve many issues that cause a blank screen. Follow these steps to perform a hard reset:

1. Turn off the computer.

2. Disconnect all peripheral devices and remove all USB devices and media cards.

3. Disconnect the AC power adapter.

4. Press and hold the power button for at least 15 seconds.

5. Reconnect the AC power adapter.

6. Turn on the computer.

   If the blank screen issue is resolved, you are done.

   If the screen is still blank, continue with the next step to listen for computer beeps and look at the lights.

• If the power light comes on, the display has power, skip to Listen to the computer and look at the lights.

• If power light remains off when you press the power button, either the display is not receiving power or the display is defective. Check all of the following items before attempting to service or replace the display:

  • Make sure the power outlet has power and the power outlet matches the power rating for the display.

  • Connect the display to a different power outlet.

  • Try a different power cord.

  If the light comes on, the display has power. Continue to the next section.

Listen to the computer and look at the lights

To help determine if the problem is caused by the computer, turn on the computer and listen to it. Look at the computer's lights. What do you notice?

• If the computer is make a beeping sound when turned on, a card, cable, memory module, or processor inside the computer might be loose. Go to Reseat loose internal components to check for loose components.

• Do you hear the computer's fan spinning? If you do not hear noise from the fans and the power light on the computer are not on, the problem is related to the computer, not the display. To continue troubleshooting a computer that does not start, refer to HP Guided Solution - No Power or No Boot Troubleshooting.

• If you can hear the computer's fan spin and see lights on the computer, the problem is probably caused by the video cable connection or the display. Continue to the next section.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[rhchad01]

No, it still doesn't come on.  I don't know how to take the back off to see if there is a loose connection.  The computer is just over a year old.  

Rob

[Raj1788]

@rhchad01

This is a hardware issue,

I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!