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- I have an error on my computer that is not being fixed no ma...

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07-07-2025 08:09 AM
@Fisherturtle, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
The computer runs a SMART Hard Disk test during startup. If there is a potential hard disk issue, you might see an error message displayed on a black screen.
The SMART Hard Disk test creates a prediction about the potential for hard drive failure, not an actual failure. A SMART Hard Disk error warning can occur for a variety of reasons, such as the computer having been jarred sharply or the hard disk being subjected to higher than usual temperatures.
If you receive this error message, perform the following actions:
- Immediately back up all important data and files. While the SMART hard disk error might not indicate the imminent loss of the hard disk, it is best to be prepared, just in case the disk does fail.
- Run a Hard Disk Test to verify the condition of the hard disk.
I suggest you refer to this guide for further troubleshooting steps: HP PCs - SMART hard disk error 301, 302, 309, 30A, 30B, 30C, 3F1, 3F2 | HP® Support
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
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Regards,
Garp_Senchau
I am an HP Employee