• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended

I dont know what this means and it wont go away.I cannot use my cursor and nothing on  my keyboard works.

1000000529.jpg

1 REPLY 1
HP Recommended

@Fisherturtle, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

The computer runs a SMART Hard Disk test during startup. If there is a potential hard disk issue, you might see an error message displayed on a black screen.

SMART hard drive error warning message

The SMART Hard Disk test creates a prediction about the potential for hard drive failure, not an actual failure. A SMART Hard Disk error warning can occur for a variety of reasons, such as the computer having been jarred sharply or the hard disk being subjected to higher than usual temperatures.

If you receive this error message, perform the following actions:

  1. Immediately back up all important data and files. While the SMART hard disk error might not indicate the imminent loss of the hard disk, it is best to be prepared, just in case the disk does fail.
  2. Run a Hard Disk Test to verify the condition of the hard disk.

I suggest you refer to this guide for further troubleshooting steps: HP PCs - SMART hard disk error 301, 302, 309, 30A, 30B, 30C, 3F1, 3F2 | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.