cancel
Showing results for 
Search instead for 
Did you mean: 
Marine13
Level 1
8 4 0 0
Message 1 of 7
612
Flag Post

I have blue arrows on the upper right of all my files and pictures. They go away when I open them.

HP Recommended
Pavilion Desk Top
Microsoft Windows 10 (64-bit)

I have two blue arrows on all the files and pictures both on my desktop and when I opened my music, the arrows were there also.  When I open a file or picture, they go away only to return when I close the file or picture.  When I opened my music to listen to some of it I noticed that all the folders have the same thing on them.  Any ideas?

6 REPLIES 6
sandytechy20
HP Support Agent
HP Support Agent
27,945 27,790 1,519 1,609
Message 2 of 7
Flag Post
HP Recommended

@Marine13

 

Welcome to HP support community.

 

Could you please share a picture of the same so that I can understand better and provide accurate troubelshooting steps.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Marine13
Author
Level 1
8 4 0 0
Message 3 of 7
Flag Post
HP Recommended

I am trying to include a photo, but each time I do it kicks out and I have to start over.  will try again20190329_213624.jpg

Was this reply helpful? Yes No
Marine13
Author
Level 1
8 4 0 0
Message 4 of 7
Flag Post
HP Recommended

Just sent you a picture of the desktop, I also created a new folder and as soon as it hit the desktop the arrows popped on.

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
27,945 27,790 1,519 1,609
Message 5 of 7
Flag Post
HP Recommended

@Marine13

 

Are you using Norton antivirus?

 

If yes, the blue arrows are just indicators to let you know what has been backed up.

To get rid of the arrows, open up Norton and go to settings. Then go to backup. There is an option that says "Backup Status Overlay". If you uncheck this option then the arrows will no longer appear. It wont make your computer more vulnerable, it just removes the arrows.

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Marine13
Author
Level 1
8 4 0 0
Message 6 of 7
Flag Post
HP Recommended

No, I do not use Norton, but I found out that the arrows mean that Windows 10 has compressed the files to save disc space.  That is all.  Thank you for your effort and information.

Was this reply helpful? Yes No
sandytechy20
HP Support Agent
HP Support Agent
27,945 27,790 1,519 1,609
Message 7 of 7
Flag Post
HP Recommended

@Marine13

 

Good to know that you found the solution.

Feel free to contact us in future if you need any assistance.

 

Please mark the post as an accepted solution so that it benefits several others.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation